{"xsrfToken":"51208a27dec18b729f1496f43160438155785df8_lout","branding":{"id":"1","key":"bs","name":"brickfox Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de8500","headerLinkHoverBGColor":"#de8500","headerBadgeColor":"#de8500"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6cb217a1-3859-45e1-9573-df14d1297d34/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzAyNGMwMC0yODQxLTQxN2ItODU4Ni05YTYzOTk0YTFmNjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZjYjIxN2ExLTM4NTktNDVlMS05NTczLWRmMTRkMTI5N2QzNCI6WyJyZWFkIl19LCJleHAiOjE3NDM2OTc0MTgsIm5iZiI6MTc0MzY5NjgxOH0.k8AFVxK-KnYQEZ74vwwf3gFP37AupInI3Bny1OMUMVk&client=1c024c00-2841-417b-8586-9a63994a1f64&mode=fit","logoId":"6cb217a1-3859-45e1-9573-df14d1297d34","isLogoAvailable":true,"helpCenterTitle":"brickfox fox-desk.com: We're Here to Support You.","sharedPortalName":"brickfox fox-desk","userInitialAnnouncementHeader":"Willkommen im Fox-Desk!","userInitialAnnouncementMessageWiki":"<p>Wir freuen uns, Ihnen ein maßgeschneidertes Support-Portal zu bieten, das perfekt auf Ihre Bedürfnisse abgestimmt ist.</p>\n<p>Unser brickfox Helpcenter ist ein zentraler Bestandteil unsere Kundensupport und steht allen unseren Kunden zur Verfügung.</p>\n<p>In unserem Helpcenter werden Sie nach und nach Hilfeseiten finden, kategorisiert nach dem entsprechenden Marktplatz, damit Sie schneller das Gesuchte finden. Nutzen Sie auch gern die Suchoption im Helpdesk, um entsprechende Artikel schneller zu finden.</p>\n<p>Unser verschiedenen Supportportale sind zentraler Bestandteil unseres Kundensupports. Diese stehen allen unseren Kunden, ausser unseren Early Adopters, zur Verfügung.</p>\n<p>Für diejenigen, die zusätzlichen Support wünschen, bieten wir verschiedene Pakete an. Hierbei besteht die Möglichkeit, Telefonsupport oder einen persönlichen Ansprechpartner, unseren Service Manager, hinzuzubuchen. Weitere Details zu diesen Optionen finden Sie in unserer aktuellen Portfolio &amp; Preisliste.</p>\n<p>Für mehr Transparenz haben wir unsere Regelung für abrechenbare Leistungen für Sie zusammengefasst. Abrechenbare und nicht abrechenbare Service- und Supportleistungen</p>\n<p>Early Adaptor Kunden laden wir ein, sich dem brickfox forum anzuschließen, wo sie schnellen Zugang zu einer lebendigen und kenntnisreichen Community erhalten.</p>\n<p>Darüber hinaus möchten wir diejenigen Kunden belohnen, die sich die Zeit genommen haben, unsere Schulungen zu absolvieren. Sie können daher Tickets mit höherer Priorität erstellen. Dieser Ansatz ermöglicht es uns, unseren Support effizienter zu gestalten und Ihnen dabei zu helfen, Ihre eigenen Lösungen auch außerhalb unserer Supportzeiten zu finden. Wir glauben, dass diese Maßnahme Ihnen hilft, sich mit unseren Services vertrauter zu machen und mehr Kontrolle über Ihre Nutzung zu haben.</p>","translations":{"de-DE":{"helpCenterTitle":"Dein Problemlöser: Das brickfox Fox-Desk","sharedPortalName":"brickfox Support Ticketsystem","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"brickfox fox-desk.com: We're Here to Support You.","sharedPortalName":"brickfox fox-desk","announcementHeader":"Willkommen im Fox-Desk!","announcementMessage":"Wir freuen uns, Ihnen ein maßgeschneidertes Support-Portal zu bieten, das perfekt auf Ihre Bedürfnisse abgestimmt ist.\n\nUnser brickfox Helpcenter ist ein zentraler Bestandteil unsere Kundensupport und steht allen unseren Kunden zur Verfügung. \n\nIn unserem Helpcenter werden Sie nach und nach Hilfeseiten finden, kategorisiert nach dem entsprechenden Marktplatz, damit Sie schneller das Gesuchte finden. Nutzen Sie auch gern die Suchoption im Helpdesk, um entsprechende Artikel schneller zu finden. \n\nUnser verschiedenen Supportportale sind zentraler Bestandteil unseres Kundensupports. Diese stehen allen unseren Kunden, ausser unseren Early Adopters, zur Verfügung. \n\nFür diejenigen, die zusätzlichen Support wünschen, bieten wir verschiedene Pakete an. Hierbei besteht die Möglichkeit, Telefonsupport oder einen persönlichen Ansprechpartner, unseren Service Manager, hinzuzubuchen. Weitere Details zu diesen Optionen finden Sie in unserer aktuellen Portfolio & Preisliste.\n\nFür mehr Transparenz haben wir unsere Regelung für abrechenbare Leistungen für Sie zusammengefasst. Abrechenbare und nicht abrechenbare Service- und Supportleistungen \n\nEarly Adaptor Kunden laden wir ein, sich dem brickfox forum anzuschließen, wo sie schnellen Zugang zu einer lebendigen und kenntnisreichen Community erhalten.\n\nDarüber hinaus möchten wir diejenigen Kunden belohnen, die sich die Zeit genommen haben, unsere Schulungen zu absolvieren. Sie können daher Tickets mit höherer Priorität erstellen. Dieser Ansatz ermöglicht es uns, unseren Support effizienter zu gestalten und Ihnen dabei zu helfen, Ihre eigenen Lösungen auch außerhalb unserer Supportzeiten zu finden. Wir glauben, dass diese Maßnahme Ihnen hilft, sich mit unseren Services vertrauter zu machen und mehr Kontrolle über Ihre Nutzung zu haben.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#231f20","helpCenterTitleColor":"#231f20","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3b8eeaf4-de0b-4947-9b3c-cd26e05f11b2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzAyNGMwMC0yODQxLTQxN2ItODU4Ni05YTYzOTk0YTFmNjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNiOGVlYWY0LWRlMGItNDk0Ny05YjNjLWNkMjZlMDVmMTFiMiI6WyJyZWFkIl19LCJleHAiOjE3NDM2OTc0MTgsIm5iZiI6MTc0MzY5NjgxOH0._BVF5b70S92YgRh3mg925pLDcuktBtkD-0s0JUCiZJg&client=1c024c00-2841-417b-8586-9a63994a1f64&height=300&mode=fit","bannerMediaApiFileId":"3b8eeaf4-de0b-4947-9b3c-cd26e05f11b2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"bs","projectId":10001,"serviceDeskId":1,"name":"brickfox Support","description":"<p>Welcome! Please use this option, if you need technical assistance with your brickfox system and your channel is already in SupportMode. Please use the search bar or our different articles to find a solution, before you create a SupportTicket.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"159","name":"Service","descriptionHtml":"","callToAction":"Service","introHtml":"<p>Please use this option, if you have issues with one or some products, orders, prices etc.</p>\n<p>Please also use this option, if you have questions related to a brickfox functionality</p>","icon":10541,"iconUrl":"https://brickfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[34],"key":""},{"id":"121","name":"Bugfix","descriptionHtml":"","callToAction":"Bugfix","introHtml":"<p>this is only used internal for Tickets, that are an error by brickfox</p>","icon":10469,"iconUrl":"https://brickfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"General"}],"orderMapping":{"34":[159]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c4ab3750-4024-3537-88d3-d0737a837c4c","appLinkName":"System Confluence","appLinkUrl":"https://brickfox.atlassian.net/wiki","spaceKey":"BS","spaceName":"brickfox.service","spaceUrl":"https://brickfox.atlassian.net/wiki/spaces/BS","isServer":false},"labels":[],"projectKey":"BS","serviceDeskId":1,"kbLinkDomainURLs":["https://brickfox.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzAyNGMwMC0yODQxLTQxN2ItODU4Ni05YTYzOTk0YTFmNjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2OTgwMTgsIm5iZiI6MTc0MzY5NjgxOH0.TQgzSCOX9nLEeTrTvdsCWELydzy3lffyMGSHLZ42puw","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"1c024c00-2841-417b-8586-9a63994a1f64","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"9ecbf51f-321f-4433-984d-797eeed683b0","name":"Amazon","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/9ecbf51f-321f-4433-984d-797eeed683b0","lastUpdated":"1741689965637","createdAt":"1679564278917"},{"id":"76cb7ab2-ac06-43b6-be67-5cf7f2d9d834","name":"brickfox News","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/76cb7ab2-ac06-43b6-be67-5cf7f2d9d834","lastUpdated":"1729848702437","createdAt":"1679564286441"},{"id":"cdbcbace-7bd1-4f20-bdc4-eeeceec937c5","name":"eBay","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/cdbcbace-7bd1-4f20-bdc4-eeeceec937c5","lastUpdated":"1726496852494","createdAt":"1679565644178"},{"id":"9534fd42-f60b-44be-addc-db548adb44a3","name":"Allgemein","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/9534fd42-f60b-44be-addc-db548adb44a3","lastUpdated":"1737981361382","createdAt":"1695291293689"},{"id":"a2c3ffe6-249e-4c11-b421-4b7552152be8","name":"Otto","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/a2c3ffe6-249e-4c11-b421-4b7552152be8","lastUpdated":"1741332663575","createdAt":"1706090578332"},{"id":"ede5db86-29e9-4795-890e-9add18a64b15","name":"Shopware","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/ede5db86-29e9-4795-890e-9add18a64b15","lastUpdated":"1726495952540","createdAt":"1726486848384"},{"id":"2505d3ab-1bcc-4868-86f1-ad01044e739d","name":"Documentation","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/2505d3ab-1bcc-4868-86f1-ad01044e739d","lastUpdated":"1737988184288","createdAt":"1726493988334"},{"id":"303f4ad4-36cc-4498-aa61-d95e91b304ab","name":"Zalando","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/303f4ad4-36cc-4498-aa61-d95e91b304ab","lastUpdated":"1726495397401","createdAt":"1726495369496"},{"id":"aba261d3-2a96-478b-8d2c-83ebe12a0f00","name":"Spartoo","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/aba261d3-2a96-478b-8d2c-83ebe12a0f00","lastUpdated":"1726495508686","createdAt":"1726495469826"},{"id":"2d45eaf2-ade8-4501-89ed-8834a9c0f634","name":"Oxid","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/2d45eaf2-ade8-4501-89ed-8834a9c0f634","lastUpdated":"1726495663888","createdAt":"1726495573236"},{"id":"14701580-1eb0-4369-b869-db3cafaa721a","name":"Shopify","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/14701580-1eb0-4369-b869-db3cafaa721a","lastUpdated":"1726495724314","createdAt":"1726495681192"},{"id":"a3b28fc9-8394-45cc-80a7-7b241a39e13a","name":"Metro","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/a3b28fc9-8394-45cc-80a7-7b241a39e13a","lastUpdated":"1726495828324","createdAt":"1726495743722"},{"id":"a98a94e8-a887-4296-a09f-a2b3ff1eddd8","name":"Conrad","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/a98a94e8-a887-4296-a09f-a2b3ff1eddd8","lastUpdated":"1726496563543","createdAt":"1726496547306"},{"id":"e1fdcf8a-e1e8-46e6-8c5b-09dbed0f6525","name":"Decathlon","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/e1fdcf8a-e1e8-46e6-8c5b-09dbed0f6525","lastUpdated":"1726656063785","createdAt":"1726656042271"},{"id":"01b03600-10a7-40bb-881b-6201975ddfc2","name":"ManoMano","categoryUrl":"https://brickfox.atlassian.net/servicedesk/customer/portal/1/topic/01b03600-10a7-40bb-881b-6201975ddfc2","lastUpdated":"1738570081524","createdAt":"1728280596949"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=brickfox","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"51208a27dec18b729f1496f43160438155785df8_lout","baseUrl":"https://brickfox.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://brickfox.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1c024c00-2841-417b-8586-9a63994a1f64","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1dd8218ce3634b7b825e4961ee43552c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}